How long does it take to process my order?
Orders are processed within 1-2 business days after purchase. Processing times may be longer during peak seasons or holidays.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $25. Excludes express shipping rates above $7.50

What are the available shipping methods and delivery times?
Standard Shipping: 4-7 business days, depending on your location.

Expedited Shipping: 2-3 business days.

Delivery times may vary based on the destination and carrier.

Will I receive tracking information?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress.

Do you ship internationally?
Currently, we only offer shipping within the United States. We're working on expanding our shipping options, so stay tuned!

What if my package is lost or stolen?
We are not responsible for lost or stolen packages once they’ve been marked as delivered. If your package is missing, please contact the carrier directly for assistance.

How long do I have to return an item?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and in their original condition (no dirt, folding, or alterations).

How do I qualify for a refund?
Refunds are processed after we inspect and approve the returned item. If the return is not approved, no refund will be issued, and you’ll have the option to pay for shipping to get the item sent back to you.

Who pays for return shipping?
Customers are responsible for return shipping costs, unless:

The item is defective or incorrect (in which case we’ll cover the cost).
Return shipping costs will be deducted from your refund unless the return is due to our error.

What if my item is defective or incorrect?
If your item arrives damaged or incorrect, report it to us within 72 hours of delivery. Please include:

Photos of the item.

Your order details.

Contact us at: frogsterhq@gmail.com

Can I cancel my order?
Yes, you can cancel your order before it ships by contacting us immediately. Once the order is shipped, cancellations are no longer possible.

Do you accept exchanges?
We do not accept exchanges. If you’d like a different product, please return the original item and place a new order.

Have more questions?
Feel free to reach out at frogsterhq@gmail.com for any assistance.

How long is the warranty period?
We offer a 3-month warranty from the date of purchase, covering issues that affect durability and performance.

What does the warranty cover?
✅Our warranty protects against:

Excessive Fraying: Abnormal fraying beyond regular wear.

Material Defects: Issues with materials that affect performance or appearance.

Craftsmanship Errors: Defects in construction or design that impact quality.

❌ What is not covered by the warranty?

Normal Wear and Tear: Minor fraying or surface wear with regular use.

Accidental Damage: Damage caused by spills, improper cleaning, or extreme conditions.

Misuse or Modification: Alterations, modifications, or repair attempts that compromise the product.

Intentional Damage or Abuse: Signs of excessive wear, tampering, or intentional damage.

How do I submit a warranty claim?
If you believe your mousepad qualifies for a warranty claim, follow these steps:

Contact Us: Email us at frogsterhq@gmail.com with:

Your order number.

A description of the issue.

Clear photos of the affected area.

Evaluation: Our team will assess your claim to see if it meets the warranty criteria.

What happens after my claim is approved?
If your claim is approved, you’ll receive one of the following:

Replacement: A new mousepad of the same model (or an equivalent if out of stock).

Store Credit: If a replacement isn’t available, we’ll issue store credit for the original purchase amount.

Still have questions?
We’re here to help! Contact us anytime at frogsterhq@gmail.com.

Contact Us
We’re here to help with anything you need. Whether you have a question about your order, need assistance with returns or refunds, want more details about our products, or need help with shipping and tracking, feel free to reach out.

You can contact us via email at frogsterhq@gmail.com, and we’ll do our best to respond within 24-48 hours. We’re always happy to assist and look forward to hearing from you!