Collection: Explore Our Full Range

Shipping Policy
We strive to get your order to you as quickly as possible! Please review our shipping policy for more details on processing times, shipping methods, and delivery.

Order Processing:
Orders are processed within 1-2 business days of purchase. Please note that processing times may be longer during peak seasons or holidays.

Free Shipping: We offer free standard shipping on orders over $30.

Shipping Methods & Delivery Times:

Standard Shipping: Typically takes 4-7 business days depending on your location.

Expedited Shipping: Typically takes 2-3 business days.

Shipping times may vary based on the destination and carrier. Shipping costs are calculated at checkout based on your location and the size of your order.

Tracking Information:
Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress.

Domestic Shipping:
At this time, we only offer shipping within the United States. If you are located outside the U.S., please check back later as we work to expand our shipping options.

Missing or Lost Packages:
We are not responsible for lost or stolen packages once they have been marked as delivered. Please contact the carrier if you believe your package is missing.

Returns & Refund Policy
We want you to be fully satisfied with your purchase. If you're not happy with your order, we’ll do our best to resolve the issue. Please review our return and refund policy below:

Return Eligibility: We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original condition (no dirt, folding, or alterations). Refunds will be processed after the returned item is inspected and approved. If the return is not approved, you will not receive a refund and you will have the option to pay for shipping to have the item sent back to you.

Return Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or incorrect. The cost of return shipping will be deducted from your refund total unless the return is due to our error.

Defective or Incorrect Items: If your item arrives damaged or incorrect, please report it to us within 72 hours of delivery. Include photos and order details when contacting us at frogsterhq@gmail.com

Cancellations: You may cancel your order before it ships by contacting us immediately. Once the order is shipped, cancellations are no longer possible.

Exchanges: We do not accept exchanges. If you would like a different product, please return the original item and place a new order.

For any questions, please contact us at frogsterhq@gmail.com

How long is the warranty period?
We offer a 3-month warranty from the date of purchase, covering issues that affect durability and performance.

What does the warranty cover?
✅Our warranty protects against:

Excessive Fraying: Abnormal fraying beyond regular wear.

Material Defects: Issues with materials that affect performance or appearance.

Craftsmanship Errors: Defects in construction or design that impact quality.

❌ What is not covered by the warranty?

Normal Wear and Tear: Minor fraying or surface wear with regular use.

Accidental Damage: Damage caused by spills, improper cleaning, or extreme conditions.

Misuse or Modification: Alterations, modifications, or repair attempts that compromise the product.

Intentional Damage or Abuse: Signs of excessive wear, tampering, or intentional damage.

How do I submit a warranty claim?
If you believe your mousepad qualifies for a warranty claim, follow these steps:

Contact Us: Email us at frogsterhq@gmail.com with:

Your order number.

A description of the issue.

Clear photos of the affected area.

Evaluation: Our team will assess your claim to see if it meets the warranty criteria.

What happens after my claim is approved?
If your claim is approved, you’ll receive one of the following:

Replacement: A new mousepad of the same model (or an equivalent if out of stock).

Store Credit: If a replacement isn’t available, we’ll issue store credit for the original purchase amount.

Still have questions?
We’re here to help! Contact us anytime at frogsterhq@gmail.com.

Contact Us
We’re here to help with anything you need. Whether you have a question about your order, need assistance with returns or refunds, want more details about our products, or need help with shipping and tracking, feel free to reach out.

You can contact us via email at frogsterhq@gmail.com, and we’ll do our best to respond within 24-48 hours. We’re always happy to assist and look forward to hearing from you!